Scanning Pens

Scanning Pens is committed to empowering those who have difficulties in reading including dyslexia.

Scanning Pens is one of the largest supplier of mobile scanners in the world, we represent many of the leading manufacturers of this type of technology.

We are the exclusive suppliers of all C-Pen Education products, including the C-Pen Reader PenC-Pen Exam Reader and C-Pen Dictionary Pen.

We supply to trade, schools, districts, businesses and end users.

Trademarks 

Scanning Pens, "Read | Capture | Translate" and www.scanningpens.com, are either trademarks or registered trademarks of "Scanning Pens Ltd". Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

Submissions to "Scanning Pens Pty Ltd"

Any information, including but not limited to remarks, suggestions, ideas, graphics or other submissions, communicated to "Scanning Pens Pty Ltd" through this website is the exclusive property of "Scanning Pens Ltd". In addition, "Scanning Pens Ltd" is entitled to use any information submitted for any purpose without restriction or compensation to the person sending the submission. 

The sender acknowledges the originality of any submission communicated to "Scanning Pens Pty Ltd" and accepts responsibility for its accuracy, appropriateness and legality. 

Governing Law and Contract Formation

PLEASE READ THE FOLLOWING CAREFULLY. THE TERMS IN THIS SECTION CONSTITUTE THE ENTIRE AGREEMENT BETWEEN "Scanning Pens Pty Ltd" AND YOU FOR THE SALE OF PRODUCTS BY "Scanning Pens Pty Ltd" TO YOU. BY ACCEPTING DELIVERY OF PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

No contract will subsist between you and "Scanning Pens Pty Ltd" for the sale by it to you of any product unless and until "Scanning Pens Pty Ltd" accepts your order by email confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time "Scanning Pens Pty Ltd" sends the email to you (whether or not you receive that email). For the avoidance of doubt, any such contract will be deemed to have been concluded in the state of Delaware in the United States of America. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of the state of Delaware in the United States of America and you and "Scanning Pens Pty Ltd" irrevocably submit to the non-exclusive jurisdiction of the Delaware Courts.

If any part of these terms and conditions is unlawful, void or unenforceable in any country, or jurisdiction, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions. "Scanning Pens Pty Ltd" may revise these terms and conditions at any time by updating this posting.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, "Scanning Pens Pty Ltd" IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, "Scanning Pens Pty Ltd" DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither "Scanning Pens Pty Ltd" nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. 

Complaints Procedure 

"Scanning Pens Pty Ltd" takes its relationships with customers very seriously. We aim to reply to emails within one working day of receipt. Please feel free to call us on 02 8320 7161 where our customer support team will gladly be of assistance.

What information we hold about you 

If you have bought something from us we will have your email address, phone number and address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and/or product & event notifications. You can opt-out of these at any time. 

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may also send you an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. We monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. 

What we do with your information 

In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also send out periodically an email newsletter. These are only emailed to you if you have signed up to our newsletter. If you have signed up for Product Notifications, every time that product is updated, you will receive an email.  If you have signed up for Event Notifications, every time we are exhibiting at an event we think you may wish to attend, you will receive an email.

If you don't want to receive these offers, our occasional newsletter, or our notifications, simply following the instructions at the bottom of the email. Alternatively you can change newsletter and product notification settings from your account page. We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter. 

What we do with your credit card details

When you give us your credit card details (either over the Internet, telephone or fax) we will process your card and if authorised this payment will show as a charge on your credit card statement from "Scanning Pens Pty Ltd". 

Who else sees your information 

We may have to disclose some of your information to service suppliers to help complete your order. These parties include, our trusted partners such as Auspost, UPS, Fedex, Netsuite, Shipwire and Commonwealth Bank of Australia. We may have to disclose some of your information to other members of our Group of companies [see www.tjscgroup.com] to help complete your order (for accounts, insurance or other legal reasons).  We may also have to disclose some of your information to our suppliers or resellers to help complete your order (for support, local dispatch or other legal reasons).  By using our web site you consent to us using the personal information you have given Scanning Pens Ltd, our trusted partners, group companies, suppliers & resellers, as outlined in this Privacy Policy. 

We do not send random marketing emails to personal email addresses (spam). If you are worried about anything to do with our site, please phone us on 02 8320 7161 and we'll be glad to talk through any issues with you.

 

Refund Terms

 

Item not Required -  C-Pen Reader, C-Pen Exam Reader or C-Pen Dictionary Pen

If you wish to return an unwanted product we will be happy to refund or exchange the product providing it's in fully resaleable condition and you have notify us within 14 days of receipt of the item.  Please see below for exceptions to this policy.

If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. 

You will be responsible for returning the goods to Scanning Pens Pty Ltd at your own cost.  The goods should be returned to us in line with our Returns Procedure within 28 calendar days.

You cannot return:

  • personalised goods
  • software downloads & activation codes
  • unsealed CDs and DVDs, except where a fault has been discovered that could not have been identified without unsealing the goods.


Faulty Product - Under 28 days

If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The goods should be returned to us in line with our Returns Procedure.

If the goods are less than 28 days old you have the option of a refund or direct replacement.

If the goods you have returned are not found faulty by our trained technicians the goods will be returned to you at your cost.


Faulty Product - Over 28 days (Manufacturer warranty repair)

All new goods supplied by Scanning Pens Pty Ltd have a 12 months manufacturers' warranty period from the date the goods were delivered (unless otherwise stated). 

This warranty does not apply to used goods or cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier's instructions, or any alteration or repair carried out without the prior written approval of Scanning Pens Pty Ltd.

Please note, in all instances Scanning Pens Pty Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.

If the goods are over 28 days old we will test the product for the fault. If the faulty is verified we will:

  • Try to repair the item
  • If we are unable to repair we will replace with the same item
  • If we are unable to replace we will issue a refund in line with our refund policy

If the goods you have returned are not found faulty by our trained technicians the goods will be returned to you at your cost.

Products Damaged On Arrival

If you receive goods that you believe have been damaged in transit, you must notify us within 7 days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly.  The goods should be returned to us in line with our Returns Procedure.

Once we have received the goods back we will review the product for the damage. If the damage is verified we will either:

  • Replace with the same item
  • Refund in line with our refund policy.


If the goods you have returned are not found damaged by our trained technicians the goods will be returned to you at your cost. 

Wrong Item Delivered

If, by mistake we supply you with the incorrect item, you must notify us within 7 days. The goods should be returned to us in line with our Returns Procedure.

Once we have received the goods back we will confirm that it is in fact an incorrect item and either:

  • Replace with the correct item
  • Refund in line with our refund policy.


Extra Items Delivered

If, by mistake we supply you with extra items you must notify us immediately.  The goods should be returned to us in line with our Returns Procedure.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

Used Goods

Wherever possible, previously used goods will be highlighted as being so, on the website at the time you place your order. All Used Goods supplied by Scanning Pens Pty Ltd are warranted free from defects for 90 days from the date of supply (unless otherwise stated). If Used Goods develop a defect during the 90 day warranty period, you should follow our Returns Procedure.

In the event of a valid claim for a defect in the Used Goods, Scanning Pens Pty Ltd will either:

  • Repair the Used Goods
  • Replace those Used Goods, if we have the same Used Goods available at the same price
  • Refund in line with our refund policy.


If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

Returns Procedure

You must retain possession of the goods and ensure that the goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you.

Please contact Scanning Pens directly to arrange a return. We will notify you when a Return has been authorised and provider an RMA reference number.

Then suitably pack all items in their original packaging complete with all accessories and documentation, remembering to include the "Returns" label you obtained above. Clearly mark on the outside of the parcel your RMA number.  Items returned without an RMA number clearly shown on the outside of the parcel may be refused.

Lastly either:

  • Apply the courier's label that we email you to the outside of the parcel and then be at the collection address on the day of the courier's scheduled collection.
  • Arrange yourself to return the parcel via a trackable service as we cannot be held responsible for parcels lost in transit to the address we email you. 

Please note:  

We recommend that you arrange to return the parcel yourself but if you need us to, we can arrange to collect a parcel within the US.  Please contact us if you would like us to collect the parcel.

If we arrange collection and the items are being returned due to "Faulty Product" or "Products Damaged On Arrival" and the goods are found not to be faulty/damaged or you are returning due to the "Item not Required", you will be charged the collection cost.

If you arrange collection and the items are being returned due to "Faulty Product " or "Products Damaged On Arrival" and the goods are found to be faulty/damaged or you are returning due to the "Wrong Item Delivered" or "Extra Items Delivered",  we will reimburse your reasonable return carriage costs, please forward a copy of the receipt showing the amount you paid.

Refund policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.

Returning a gift: We are happy to exchange faulty products that have been sent as a gift.  If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser. 

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Scanning Pens Office c/o Speld NSW

52 O'Connell St, Level 1, Parramatta, NSW, 2150, Australia

02 8320 7161

Open today: 9am - 3pm

  • Mon, 9am - 3pm
  • Tue, 9am - 3pm
  • Wed, 9am - 3pm
  • Thu, 9am - 3pm
We found 4 products and 0 services from Scanning Pens.
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Product name: Dictionary Pen
Product name: Exam Reader
Product name: Reader Pen
Product name: Scan Marker Air

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