mySupply Store is an Australian owned and operated family private company with over 25 years of staff experience.
Located in Australia, we offer products in the following ranges:
- Janitorial and Facility Management,
- Industrial and,
We also take great pride that a number of our suppliers are fully Australian owned and operated just like ourselves.
Our Quality Assurance
The quality of our offer in both product and service delivery is paramount to our success. mySupply Store’s products carry industry recognised and independent testing certification within their respective fields. We have complete product tracking and batch number management.
All of our products comply, and in most instances, exceed Australia’s stringent product certification requirements.
mySupply Store has comprehensive national distribution. We deliver to most residential and business addresses across Australia and currently supply an extensive number of clients across many communities.
Our Occupational Health & Safety
At mySupply Store, our staff are trained in all areas of Workplace Health & Safety (WHS) and our responsibility in ensuring both our staff and our client’s staff are safe is of utmost importance to mySupply Store.
Our company and staff are Cm3 accredited. mySupply Store has been independently assessed by OHS/WHS specialists from GreencapNAA; one of Australia’s leading specialists in health safety and risk management. This qualification allows us to work with some of Australia’s largest companies. We are continuously upgrading and improving our work methods to accommodate new practices and technology.
Our Environment & Community
Environmental sustainability and providing support to the community are values that are of significant importance to mySupply Store. We monitor all products and business practices to ascertain how we can continue to reduce our carbon footprint. We demonstrate this by our commitment in partnering with leading Australian manufacturers who create products from sustainable sources (PEFC) and manufacturing plants that utilise ‘Greenpower’ reducing environmental impact.
We are also proud to play a role with our clients in participating in community events and fundraising initiatives.
Phone 1300 850 431
Fax 02 8088 4355
PO Box 5073
Orders & Delivery
All orders placed through this website are subject to confirmation and acceptance by mySupply Store. Generally, orders will be provisioned and fulfilled within one business day or if received out of business hours then the next business day.
mySupply Store aims to deliver within 1-4 working days from the time of placing an order. Deliveries will be made during the hours of 8am – 5pm, unless otherwise specified, Monday to Friday (excluding public holidays and weekends).
Exact times of deliveries cannot be specific by our drivers. Drivers do require a signature for the delivery of goods, however, an Authority to Leave notice can be nominated at the time of placing an order in the comments section at the checkout process when placing an order. Specific delivery instructions should also be given, where applicable, to assist the driver with making a successful delivery. Drivers will leave a card in the event of an unsuccessful delivery with details outlining how to arrange re-delivery of goods.
Please note, delivery can only be made to physical addresses. PO boxes, parcel boxes and lockers and locked bags cannot be delivered to.
In any event, if your delivery has not been received within 1-4 working days from the time of placing an order, please contact Customer Service on 1300 850 431 to follow up the status of your delivery.
Freight is charged at a flat rate of $17.50 (including GST) for all orders under $165 (including GST). Orders over $165 (including GST) are eligible for free freight.
mySupply Store may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. mySupply Store may refuse an order for any product at its sole discretion if it believes that the order contravenes mySupply Store’s Acceptable Usage Policy or might be a fraudulent order.
Returns & Refunds
At mySupply Store we aim to deliver the best quality products. mySupply Store honours the consumer guarantees under the Australian Consumer Law that entitles customers to a refund or replacement for a failure of acceptable quality in a product received.
Returns for change of mind will be accepted by mySupply Store provided that goods are returned in their original packaging, unopened, undamaged and in a saleable condition. A return freight charge will be charged to the customer for the return of change of mind products. This charge will be dependent on the size, weight and volume of the product(s) being returned.
Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number / account if the payment was by credit card. In the event that the card is lost, stolen or cancelled mySupply Store may require confirmation from the card provider or issuing bank for any change.
Prices, Payment & Credit Card Information
For each order, you must pay:
• The applicable price for the relevant services confirmed by mySupply Store which may include a deposit related to the provision of Professional Services; and
• The delivery and handling fee specified on the web site at that time if required; and
• Any applicable taxes such as Goods and Services Tax in Australia.
• All pricing quoted includes GST (where applicable).
Your order and credit card details are safe and secure. All personal and credit card information provided to mySupply Store is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We only accept payments using the methods stated in the orders & payment section of this website.
Your credit card information will be processed by the payment provider that you select during the check-out process. All payment providers used by mySupply Store are PCI DSS Compliant. mySupply Store is also PCI DSS Compliant. mySupply Store will not store your credit card data in our website or web servers.
Payment must be cleared before the services are dispatched unless you have approved credit facilities with mySupply Store.