Independent Living Systems

A specialist provider of technology and solutions to help you make the most of life!

Welcome to Independent Living Systems

We are the leading supplier in WA for the Bellman and Symfon range of products

Please feel free to contact us on 08 6364 4805 or browse our online shop

We are always here to help, and look forward to being of assistance soon.

Need help figuring out what devices will work best for you? Please dont hesitate to contact one of our friendly team.

Call us on 08 6364 4805 or Michael Drummond 0432 002 002

 

Refunds

Independent Living Systems offers a 14 Day Money Back Guarantee on most products. We make every reasonable effort to be fair to customers and to please you. In return, we ask that you not take unfair advantage of us. You can call us with any questions or requests, and we will try to satisfy your reasonable requests.

Returns

Noizezz earplugs, Uniden Telephones and Oricom Telephones cannot be returned under this policy.  They can be returned where a warranty claim exists for a manufacturing defect.

A proof of purchase (Tax Invoice) should accompany all returns

The product must be returned in the original packaging.

All contents of the original purchase must be included.

The product and packaging must be returned in "AS NEW" condition. This includes the condition of the product, accessories AND packaging itself.

A 5% restocking fee will apply to all returns

Any damage to the product, accessories or packaging, or any missing items, will reduce your refund.

You must pay all return shipping and the shipping costs to you will be subtracted from your refund, including if shipping was free, in which case we will reduce your refund by the actual cost of shipping the product to you.

We reserve the right to give you more than 14 days to return a product, but this does not waive any of the above terms and conditions, other than the 14 Day limit, and you must obtain additional time in writing from us.

We ask that you explain the reason for returning the product, so that we may understand the source of your dissatisfaction and improve our service.

Above all, we ask that you be honest with us. Tell us if you damaged a product. We do not seek to take advantage of you or punish you, but we will be far less inclined to work with you to provide a maximum refund if we determine, at our sole discretion, that we were misled.

Returns must be posted to PO Box 29 Applecross WA 6953

Privacy

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
 
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e mail at sales@independentlivingsystems.com.au or by mail using the details provided below:
 
Independent Living Systems
[Re: Privacy Compliance Officer]
Watchdog Alarms T/as Independent Living Systems, 48 Matheson Road, Applecross WA 6153, Australia

Modifications to the Services and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
 
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
 
For more detail, please review our Returns Policy.
 

Questions about the Terms of Service should be sent to us at sales@independentlivingsystems.com.au.
 

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