Aidacare is one of Australia's largest Healthcare Equipment and Service providers.
Since 1987, for over 25 years, our business has been assisting Australians in the Hospital; Residential Aged-Care; Home & Community Care; and Rehabilitation sectors.
Aida is the Latin word for “helper” from which the English word “Aid” is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action describing a simple four-step process for serving our customers.
Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. That's why you'll find us on most Government Healthcare Equipment Contracts and in Supply Agreements with many Private Sector Healthcare organisations.
"Aidacare’s vision is to be Australia’s leading Healthcare Distributor in our chosen areas of focus providing unparalleled customer service and product excellence as a path to optimal healthcare equipment solutions for our customers”
- Integrity: Aidacare staff are trained and skilled to respond sensitively and helpfully to our clients’ needs in the home and assisted-living environments. We have the professionalism to build strong and lasting relationships at a Corporate, Facility, and Supply-Chain level with owners and staff of Australia’s Hospital and Residential Aged Care operators. We conduct ourselves with integrity to build long-term trusting and supportive partnerships.
- Total Quality – Our Quality Systems (ISO 9001) are supported by a rigorous Aidacare Internal Audit Program and our internal training program for our staff at the "Aidacare University" ensures we provide the highest service consistent equipment expertise.
- Service & Support – We support what we sell. We don’t walk away when there is a problem. Our national Technical Service and Maintenance teams provide maintenance and asset management systems for Government; Aged Care Facilities, Community Care providers; and Hospitals.
- National Distribution with Local Service – With 23 Aidacare locations and over 50 Distribution Partner locations, Aidacare has the network to support our customers wherever they are. View our Aidacare and Network Partners locations
If you need to contact us for any reason, please do so using the contact details below:
Aidacare Customer Care Team Telephone: 1300 133 120 or email: email@example.com
Returns and Requests for Credits
All goods for return must be sent at the member’s expense within 7 working days back to Aidacare unless otherwise arranged. Products may be returned to Aidacare only with prior verbal or written permission from an authorised representative of Aidacare. All approved Returns must be shipped at Member’s cost and must be properly packaged and include a copy of the original invoice as instructed by Aidacare. Product returns which are not Approved Returns, or not otherwise consistent with the Aidacare Return Policy will not be accepted by Aidacare and may not be suitable for credit/return. Items returned without fault or prior notice may be subject to a 20% restocking fee. Items of an electrical or electro-mechanical nature are not returnable unless otherwise faulty on receipt of such goods. Non-stock items or custom made or modified items specifically ordered in are not returnable under any circumstances.
The company does not give cash refunds. All refunds are either by Cheque, Eft, or onto a Credit Card.
Guarantee and Warranties
Aidacare distributes high quality goods that are generally backed by manufacturer’s warranty. The extent of this warranty is documented by way of “Written Warranty Statement” provided by the manufacturer with the relevant products supplied to the member by Aidacare. If the condition of the product is such as it might or would (subject to these terms) entitle member to claim warranty, to reject or reverse purchase order, or to reject the product, Member shall first make written request to Aidacare to fulfil any applicable warranty obligations. To the extent a valid warranty obligation exists, as determined by Aidacare, Aidacare shall then be entitled to take corrective actions within a reasonable time in the manner it deems appropriate, including, but not limited to repair or replacement of the product or refund the price paid for the product. If Aidacare takes corrective action, then Aidacare shall not be liable for any loss or damage of any nature whatsoever arising from and after initial delivery of the product, or the performance of its warranty obligations.
For repair, service and preventative maintenance work performed by Aidacare, Aidacare warrants its work against defects caused by faulty workmanship or materials for twelve months from the date of service, and will repair or, where irreparable, replace the same at its expense.
The warranty does not apply where any repairs or modifications are carried out otherwise than by Aidacare or an authorised agent. Member shall not extend to any end-user warranty terms which are different than Aidacare’s standard warranty terms. Warranty details herein are in addition to your statutory rights that are applicable in your state of purchase. Except as above, all warranties and conditions, whether expressed or implied, as to the goods and their fitness for any purpose are excluded.
Products & Pricing
Aidacare reserves the right to change without prior notice the source of any of its products. Aidacare further reserves the right to discontinue without prior notice any of its product and stock or replacement parts thereof. Aidacare may further change the prices of its products at any time and without prior notice unless otherwise agreed in writing by Aidacare to expressly provide prior notice to member. Aidacare will make reasonable effort to provide advanced notice when possible. Billing and payment shall be in Australian Dollars unless otherwise agreed in writing by the parties.
Aidacare (NSW) Ballina
18 Endeavour Cl, Ballina, NSW, 2478, Australia
Aidacare (NSW) Coffs Harbour
177 Orlando St, Coffs Harbour, NSW, 2450, Australia
Aidacare (NSW) Orange
12-16 Ash St, Unit 1, Orange, NSW, 2800, Australia
Aidacare (NSW) Seven Hills
4 Stanton Rd, Seven Hills, NSW, 2147, Australia
Aidacare (VIC) Thomastown - Distribution Centre
9 Temple Dr, Thomastown, VIC, 3074, Australia
Aidacare (NSW) Tamworth
248 Peel St, Unit 3, Tamworth, NSW, 2340, Australia
Aidacare (NSW) Wollongong
140 Church St, Wollongong, NSW, 2500, Australia
Aidacare (QLD) Acacia Ridge
30 Dulacca St, Acacia Ridge, QLD, 4110, Australia
Aidacare (QLD) Pialba
109 Beach Rd, Shop 3, Pialba, QLD, 4655, Australia
Aidacare (QLD) Southport
48 Olympic Circuit, Unit 1 & 2, Southport, QLD, 4215, Australia
Aidacare (QLD) Warana
35 Premier Circuit, Unit 2, Warana, QLD, 4575, Australia
Aidacare (SA) Regency Park
21-23 Tikalara St, Regency Park, SA, 5010, Australia
Aidacare (TAS) Kings Meadows
34 Innocent St, Kings Meadows, TAS, 7249, Australia
Aidacare (TAS) Kingston
18 Mertonvale Circuit, Kingston, TAS, 7050, Australia
Aidacare (VIC) Bendigo
51 Bridge St, Bendigo, VIC, 3550, Australia
Aidacare (VIC) Brunswick East
82 Albion St, Brunswick East, VIC, 3057, Australia
Aidacare (VIC) Cheltenham
313 Warrigal Rd, Cheltenham, VIC, 3192, Australia
Aidacare (VIC) Geelong
38 Mercer St, Geelong, VIC, 3220, Australia
Aidacare (VIC) Mildura
18 Eighth St, Mildura, VIC, 3500, Australia
Aidacare (NSW) Moorebank
Building 3A, 1 Moorebank Avenue, Moorebank, NSW, 2170, Australia
Aidacare - Port Macquarie
171 Lake Rd, Port Macquarie, NSW, 2444, Australia
Aidacare (NSW) Blacktown
34 Campbell St, Blacktown, NSW, 2148, Australia
Aidacare (SA) Plympton Park
550 Marion Rd, Plympton Park, SA, 5038, Australia
Aidacare (NSW) Lavington
355 Urana Rd, Lavington, NSW, 2641, Australia
Aidacare (QLD) Toowoomba
342 Taylor St, Toowoomba City, QLD, 4350, Australia
Aidacare (VIC) Geebung
354 Bilsen Rd, Geebung, QLD, 4034, Australia