Aidacare

Aidacare is the leading provider of ward based equipment and rehabilitation products to Aged Care facilities, Hospitals, Physio and Occupational Therapists and private retail clients in Australia.

Overview

Aidacare is one of Australia's largest Healthcare Equipment and Service providers.

Since 1987, for over 25 years, our business has been assisting Australians in the Hospital; Residential Aged-Care; Home & Community Care; and Rehabilitation sectors.

Aida is the Latin word for “helper” from which the English word “Aid” is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action describing a simple four-step process for serving our customers.

Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. That's why you'll find us on most Government Healthcare Equipment Contracts and in Supply Agreements with many Private Sector Healthcare organisations.

"Aidacare’s vision is to be Australia’s leading Healthcare Distributor in our chosen areas of focus providing unparalleled customer service and product excellence as a path to optimal healthcare equipment solutions for our customers
 

Our Strengths

  • Integrity: Aidacare staff are trained and skilled to respond sensitively and helpfully to our clients’ needs in the home and assisted-living environments. We have the professionalism to build strong and lasting relationships at a Corporate, Facility, and Supply-Chain level with owners and staff of Australia’s Hospital and Residential Aged Care operators. We conduct ourselves with integrity to build long-term trusting and supportive partnerships. 
  • Total Quality – Our Quality Systems (ISO 9001) are supported by a rigorous Aidacare Internal Audit Program and our internal training program for our staff at the "Aidacare University" ensures we provide the highest service consistent equipment expertise.
  • Service & Support – We support what we sell. We don’t walk away when there is a problem. Our national Technical Service and Maintenance teams provide maintenance and asset management systems for Government; Aged Care Facilities, Community Care providers; and Hospitals.
  • National Distribution with Local Service – With 23 Aidacare locations and over 50 Distribution Partner locations, Aidacare has the network to support our customers wherever they are. View our Aidacare and Network Partners locations

If you need to contact us for any reason, please do so using the contact details below:
Aidacare Customer Care Team 
Telephone: 1300 133 120 or email: online@aidacare.com.au

Returns and Requests for Credits
All goods for return must be sent at the member’s expense within 7 working days back to Aidacare unless otherwise arranged. Products may be returned to Aidacare only with prior verbal or written permission from an authorised representative of Aidacare. All approved Returns must be shipped at Member’s cost and must be properly packaged and include a copy of the original invoice as instructed by Aidacare. Product returns which are not Approved Returns, or not otherwise consistent with the Aidacare Return Policy will not be accepted by Aidacare and may not be suitable for credit/return. Items returned without fault or prior notice may be subject to a 20% restocking fee. Items of an electrical or electro-mechanical nature are not returnable unless otherwise faulty on receipt of such goods. Non-stock items or custom made or modified items specifically ordered in are not returnable under any circumstances.
The company does not give cash refunds. All refunds are either by Cheque, Eft, or onto a Credit Card.

Guarantee and Warranties
Aidacare distributes high quality goods that are generally backed by manufacturer’s warranty. The extent of this warranty is documented by way of “Written Warranty Statement” provided by the manufacturer with the relevant products supplied to the member by Aidacare. If the condition of the product is such as it might or would (subject to these terms) entitle member to claim warranty, to reject or reverse purchase order, or to reject the product, Member shall first make written request to Aidacare to fulfil any applicable warranty obligations. To the extent a valid warranty obligation exists, as determined by Aidacare, Aidacare shall then be entitled to take corrective actions within a reasonable time in the manner it deems appropriate, including, but not limited to repair or replacement of the product or refund the price paid for the product. If Aidacare takes corrective action, then Aidacare shall not be liable for any loss or damage of any nature whatsoever arising from and after initial delivery of the product, or the performance of its warranty obligations.
For repair, service and preventative maintenance work performed by Aidacare, Aidacare warrants its work against defects caused by faulty workmanship or materials for twelve months from the date of service, and will repair or, where irreparable, replace the same at its expense. 
The warranty does not apply where any repairs or modifications are carried out otherwise than by Aidacare or an authorised agent. Member shall not extend to any end-user warranty terms which are different than Aidacare’s standard warranty terms. Warranty details herein are in addition to your statutory rights that are applicable in your state of purchase. Except as above, all warranties and conditions, whether expressed or implied, as to the goods and their fitness for any purpose are excluded.

Products & Pricing
Aidacare reserves the right to change without prior notice the source of any of its products. Aidacare further reserves the right to discontinue without prior notice any of its product and stock or replacement parts thereof. Aidacare may further change the prices of its products at any time and without prior notice unless otherwise agreed in writing by Aidacare to expressly provide prior notice to member. Aidacare will make reasonable effort to provide advanced notice when possible. Billing and payment shall be in Australian Dollars unless otherwise agreed in writing by the parties.

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Aidacare (NSW) Ballina

18 Endeavour Cl, Ballina, NSW, 2478, Australia

(02) 6686 6644

Open today: 8:30am - 4:30pm

  • Mon, 8:30am - 4:30pm
  • Tue, 8:30am - 4:30pm
  • Wed, 8:30am - 4:30pm
  • Thu, 8:30am - 4:30pm
  • Fri, 8:30am - 4:30pm
Aidacare (NSW) Coffs Harbour

177 Orlando St, Coffs Harbour, NSW, 2450, Australia

(02) 6651 5333

Open today: 8:30am - 4:30pm

  • Mon, 8:30am - 4:30pm
  • Tue, 8:30am - 4:30pm
  • Wed, 8:30am - 4:30pm
  • Thu, 8:30am - 4:30pm
  • Fri, 8:30am - 4:30pm
Aidacare (NSW) Lavington

347 Urana Rd, Lavington, NSW, 2641, Australia

(02) 6040 3444

Open today: 8:30am - 5pm

  • Mon, 8:30am - 5pm
  • Tue, 8:30am - 5pm
  • Wed, 8:30am - 5pm
  • Thu, 8:30am - 5pm
  • Fri, 8:30am - 5pm
Aidacare (NSW) Orange

12-16 Ash St, Unit 1, Orange, NSW, 2800, Australia

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (NSW) Seven Hills

4 Stanton Rd, Seven Hills, NSW, 2147, Australia

(02) 8706 2330

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (NSW) Tamworth

248 Peel St, Unit 3, Tamworth, NSW, 2340, Australia

(02) 6761 2018

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (NSW) Wollongong

140 Church St, Wollongong, NSW, 2500, Australia

(02) 8706 2359

Open today: 8:30am - 4:30pm

  • Mon, 8:30am - 4:30pm
  • Tue, 8:30am - 4:30pm
  • Wed, 8:30am - 4:30pm
  • Thu, 8:30am - 4:30pm
  • Fri, 8:30am - 4:30pm
Aidacare (QLD) Acacia Ridge

30 Dulacca St, Acacia Ridge, QLD, 4110, Australia

(07) 3086 2900

Open today: 8:30am - 4:30pm

  • Mon, 8:30am - 4:30pm
  • Tue, 8:30am - 4:30pm
  • Wed, 8:30am - 4:30pm
  • Thu, 8:30am - 4:30pm
  • Fri, 8:30am - 4:30pm
Aidacare (QLD) Pialba

109 Beach Rd, Shop 3, Pialba, QLD, 4655, Australia

(07) 4194 5019

Open today: 8:30am - 4:30pm

  • Mon, 8:30am - 4:30pm
  • Tue, 8:30am - 4:30pm
  • Wed, 8:30am - 4:30pm
  • Thu, 8:30am - 4:30pm
  • Fri, 8:30am - 4:30pm
Aidacare (QLD) Southport

48 Olympic Circuit, Unit 1 & 2, Southport, QLD, 4215, Australia

(07) 5532 6070

Open today: 8:30am - 4:30pm

  • Mon, 8:30am - 4:30pm
  • Tue, 8:30am - 4:30pm
  • Wed, 8:30am - 4:30pm
  • Thu, 8:30am - 4:30pm
  • Fri, 8:30am - 4:30pm
Aidacare (QLD) Toowoomba

259 James St, Toowoomba City, QLD, 4350, Australia

(07) 3086 2990

Open today: 8:30am - 5pm

  • Mon, 8:30am - 5pm
  • Tue, 8:30am - 5pm
  • Wed, 8:30am - 5pm
  • Thu, 8:30am - 5pm
  • Fri, 8:30am - 5pm
Aidacare (QLD) Warana

35 Premier Circuit, Unit 2, Warana, QLD, 4575, Australia

(07) 3086 2980

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (SA) Regency Park

21-23 Tikalara St, Regency Park, SA, 5010, Australia

(08) 8118 5600

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (TAS) Kings Meadows

34 Innocent St, Kings Meadows, TAS, 7249, Australia

(03) 6334 8922

Open today: 8am - 5pm

  • Mon, 8am - 5pm
  • Tue, 8am - 5pm
  • Wed, 8am - 5pm
  • Thu, 8am - 5pm
  • Fri, 8am - 5pm
Aidacare (TAS) Kingston

18 Mertonvale Circuit, Kingston, TAS, 7050, Australia

(03) 6229 4733

Open today: 8:30am - 5pm

  • Mon, 8:30am - 5pm
  • Tue, 8:30am - 5pm
  • Wed, 8:30am - 5pm
  • Thu, 8:30am - 5pm
  • Fri, 8:30am - 5pm
Aidacare (VIC) Bendigo

51 Bridge St, Bendigo, VIC, 3550, Australia

(03) 5441 8213

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (VIC) Brunswick

35-37 Tinning St, Brunswick, VIC, 3056, Australia

(03) 9981 2100

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (VIC) Brunswick East

82 Albion St, Brunswick East, VIC, 3057, Australia

(03) 9981 2100

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
  • Sat, 9:30am - 1:30pm
Aidacare (VIC) Cheltenham

313 Warrigal Rd, Cheltenham, VIC, 3192, Australia

(03) 9584 1644

Open today: 8:30am - 5pm

  • Mon, 8:30am - 5pm
  • Tue, 8:30am - 5pm
  • Wed, 8:30am - 5pm
  • Thu, 8:30am - 5pm
  • Fri, 8:30am - 5pm
  • Sat, 9:30am - 1pm
Aidacare (VIC) Geelong

38 Mercer St, Geelong, VIC, 3220, Australia

(03) 5223 2263

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (VIC) Geelong

354 Bilsen Rd, Geebung, QLD, 4034, Australia

(07) 3086 2950

Open today: 9am - 5:30pm

  • Mon, 9am - 5:30pm
  • Tue, 9am - 5:30pm
  • Wed, 9am - 5:30pm
  • Thu, 9am - 5:30pm
  • Fri, 9am - 5:30pm
Aidacare (VIC) Mildura

18 Eighth St, Mildura, VIC, 3500, Australia

(03) 5022 0755

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (NSW) Moorebank

Building 3A, 1 Moorebank Avenue, Moorebank, NSW, 2170, Australia

(02) 8706 2300

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare - Port Macquarie

171 Lake Rd, Port Macquarie, NSW, 2444, Australia

(02) 6581 0018

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (NSW) Blacktown

34 Campbell St, Blacktown, NSW, 2148, Australia

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
Aidacare (SA) Plympton Park

550 Marion Rd, Plympton Park, SA, 5038, Australia

Open today: 9am - 5pm

  • Mon, 9am - 5pm
  • Tue, 9am - 5pm
  • Wed, 9am - 5pm
  • Thu, 9am - 5pm
  • Fri, 9am - 5pm
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