FAQs

Frequently Asked Questions

Promo Codes

How do I use a Promo Code?

Once you have added items and proceeded through to the Shopping Cart, enter the Promo Code details and click Apply.  If the Promo Code matches the conditions (eg: minimum spend), the discount will be applied to your order.

My Promotion Code did not work

Promo Code Box

Make sure you're entering the promotion code in the "Promo Code" box at Shopping Cart then click ‘Apply’

Minimum Order Value

All of our discount codes have a minimum required spend. Please check the conditions of your promotion code to see the minimum spend is required for the discount code to apply.

Promo Code Entry

Has the promotion code been entered exactly as it was shown, with no spaces? If you aren’t sure, try copy and pasting the code directly from the email/website.

Code Validity

All of our codes have an expiry date (which may be a set date, or a certain amount of days since you received the code). Please check the conditions of the code to make sure it is still valid.

Code usage limit

All of our codes can only be used once per customer, so please check you haven't used it previously.

Only one Promo Code may be used per order.

We can remove or withdraw a Promo Code at any time

To see full terms and conditions of Promo Codes click through to Member Terms and Conditions and scroll to Bcause.com.au Promotional Codes

If you are still having issues, please contact the Bcause Support team on 1300 014 386 or email hello@bcause.com.au

My Bcause Account

I am Plan Managed, how can I purchase from the Bcause Store?

You can do this using ‘Bcause Pay by Plan Manager’.

If you are eligible* for Pay by Plan Manager you can use it as follows:

  1. Search for the goods or services you are seeking on the Bcause Store and add these to your Shopping Cart.
  2. When proceeding through the checkout process, select ‘Pay by Plan Manager’.
  3. Input the details of your Plan Manager including their Organisation name and Email Address.
  4. Once you have finalised the order an invoice will be sent to your nominated Plan Manager at the email address you supplied.
  5. Your Plan Manager will review the invoice and, if they approve it, will arrange payment.
  6. The Provider you have ordered your goods with will then arrange shipment; you will be notified when this occurs; or the Service can be provided.

*To be eligible for Pay by Plan Manager you must be registered as a Bcause Member, are an NDIS Participant, have an established relationship with your NDIS Plan Manager who can arrange payment on your behalf.

I am Self-Managed, how can I make a purchase from the Bcause Store?
  1. Select the items you wish to purchase and Add these to the Cart.
  2. Proceed to the Checkout where you will be asked to ‘Pay by Card’ – enter your personal MasterCard or VISA Card details or ‘Pay by Funds Transfer’ – an invoice will be emailed to you with instructions to make payment by direct bank deposit.
  3. You will receive an Order Summary and invoice once you have paid.
  4. Use this invoice to submit your claim through the NDIS (My Gov Portal).
I am Agency Managed, how can I purchase from the Bcause Store?

Currently Bcause does not support Agency Managed payments directly through the Store. Agency Managed NDIS participants can only make purchases through NDIS registered providers. If you are interested in purchasing from a Provider on the Bcause Store, you will need to communicate directly with the Provider. Here’s how:

  1. Go to bcause.com.au/store
  2. Click on ‘Providers’ in the top menu.
  3. Locate the Provider and click on ‘General Enquiry’.
  4. Login or Sign up as a Member.
  5. Complete the enquiry form including that product or service you are interested in.
  6. The Provider can then respond and provide you with a Quote.
  7. Arrange purchase of the goods directly with the Provider.

We are currently working on how to support Agency Managed payments, so please check back or send us feedback at hello@bcause.com.au.

Why use Bcause?

There are several reasons to use the Bcause store, including:

  • Access to purchase products and submit enquiries on the store.
  • Access to a range of Providers on one online, convenient platform.
  • Multiple search options to help you find what you are looking for, including by supplier, product type, NDIS budget category, key word, price etc.
  • Multiple payment methods (See ‘What are the payment methods available on Bcause’)
What does it mean to become a member of Bcause?

When you become a member of Bcause, it allows you to:

  • Speed up the checkout process
  • Track your orders
  • Ability to load your NDIS plan and budget details so you can track your spending
  • You can also upload your purchases made outside of the Bcause store to provide an overview of how you use your NDIS
  • Have access to additional tools and services that are exclusive to Bcause Members
  • The option to Pay by Plan Manager
  • Various payment options – Ability to pay with your Debit or Credit Card or through your Plan Manager
  • All Bcause members will have access to aggregated reporting, and all invoices will be stored against your purchase history in the Bcause store.

Most people join when they make a purchase, but you can also join just to track your budget or use some of the other member tools.

The Bcause member features and options will continue to grow over time, and we’d love your ideas and feedback as we plan and design for the future. Do you have any other ideas for future member features?  Click here to leave your suggestion/s.

Do I need NDIS to be a member or use the site?

No.  Some members use the tools to track their budgets, and don’t have NDIS plans.  If you are a NDIS Participant or Nominee you can add your plan, document your purchases in and out of the Bcause store, and make more informed decisions when you’re making purchases.

Who can become a member of Bcause?

Anyone over the age of 18 years of age can become a member of Bcause! You do not have to be an NDIS Participant or Nominee to register, all you need is a valid email address.

Can my Carer register as a member of Bcause on my behalf?

If you are signing up as a Member or using the Bcause Store on behalf of another person (such as an NDIS participant), you confirm that you have legal authority to enter into this agreement and use the Bcause Store on their behalf. You must also agree to provide evidence of your authority if Bcause asks for it.

Additionally, a person under the age of 18 may use an adult’s membership of the Bcause Store with the permission of the adult Member. However, the Member is responsible for everything done with that Bcause Store membership.

By registering and accessing the Bcause store, a person agrees that they have the legal authority to do so. Please see the Bcause store Terms and Conditions for more details.

Is there any cost to becoming a member of Bcause?

No, Bcause membership is free!

How do I join Bcause?

Becoming a member of Bcause is simple and can be completed by following these three steps:

  1. Select 'Join' from the top right hand corner of the navigation bar.
  2. Enter your details into the screen - please note your email address will double as your Username which you will require each time you login.
  3. You will receive an email with a code, enter the code in the form and select 'Continue' to complete your registration.

You have now joined Bcause!

How long is my Bcause membership valid for?

Bcause membership is a lifetime membership and will not expire. To cancel your Bcause Membership, refer to ‘Am I able to opt out of my Bcause Membership?’ (see below).

Am I able to opt out of my Bcause Membership?

This will be decided on a case by case decision.  If you haven’t made any purchases, it will be easier to opt out.  However, if you have made purchases, we will need to keep details of those purchases to be able to follow up with any accounting queries, warranties and/or returns. 

If you are considering opting out of Bcause Membership, please give us a call to discuss your options on 1300 014 386 or email hello@bcause.com.au

Browse

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How do I search, filter, and sort results in the store to find what I want?

The search bar is at the top of the screen (1).

Search tips:

  • Search a single key word like ‘blanket’ and then use the filters (2) to narrow it down.
  • Click the little ‘cross’ icon to clear your search results and start the search again.
  • The filters are at the left (2).  They will show and hide items in your current view.
  • Filter tips:
  • The filter doesn’t work until you click ‘Search’.
  • To clear your filter, click ‘Clear’ (3) and then click ‘Search’ (4).
  • If you’re not sure what you want, leave the search area blank and filter using categories or NDIS categories.
  • If you know what you want, do a search and then use the filters to narrow it down.

The sort (5) option lets you sort your results.

  1. Search bar
  2. Filter bar
  3. Clear button
  4. Search button
  5. Sort dropdown
How do I find a product from a specific Provider?

There are two ways to do this:

  1. Click on the Provider name that is listed beside the product and then do a search on their page. The results will only include products from that specific Provider.
  2. Browse the Provider page and find the Provider you want to contact. Click their name and then do a search on their page. The results will only include products from that specific Provider.

Payment Options and Buying

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What are the NDIS Plan Payment options?

There are four options NDIS participants can use to manage their NDIS funds:

  1. Agency Managed: The NDIA holds the funds and pays providers through the NDIS Portal. This is the most common option (68% of participants).
  2. Self Managed: NDIS participants/nominees receive invoices directly (in arrears) & then are responsible for ensuring timely payment. They can either pay the invoice first & then claim reimbursement via the NDIS portal or claim the invoice amount from the NDIA on the portal and then pay after receiving the funds.
  3. Plan Managed: A financial intermediary (i.e. an accountant or bookkeeper) manages the Plan. Providers invoice the Plan Manager.
  4. A combination of the above.

For information about these options, visit our Managing my Money page. 

I am Plan Managed, how can I purchase from the Bcause Store?

You can do this using ‘Bcause Pay by Plan Manager’

If you are eligible* for Pay by Plan Manager you can use it as follows:

  1. Search for the goods or services you are seeking on the Bcause Store and add these to your Shopping Cart
  2. When proceeding through the checkout process, select ‘Pay by Plan Manager’
  3. Input the details of your Plan Manager including their Organisation name and Email Address
  4. Once you have finalised the order an invoice will be sent to your nominated Plan Manager at the email address you supplied
  5. Your Plan Manager will review the invoice and, if they approve it, will arrange payment
  6. The Provider you have ordered your goods with will then arrange shipment; you will be notified when this occurs; or the Service can be provided.

*To be eligible for Pay by Plan Manager you must be registered as a Bcause Member, are an NDIS Participant, have an established relationship with your NDIS Plan Manager who can arrange payment on your behalf

How do I purchase from Bcause as a Guest?

Browse the Store and add Products to the Shopping Cart.  When you arrive at the Checkout you will be prompted to sign up as Bcause Member (see the FAQ: What are the benefits of becoming a Bcause Member).  To checkout as a Guest, enter your email address and continue to payment.

Once you have completed your Purchase you can then sign up as a Member to Track your Order.

Is there somewhere I can go to track my orders?

If you completed the checkout as a Guest, you’ll need to directly contact the Provider to track your order. 

If you are a Bcause Member, you can view your orders by clicking on My Account/My Name then ‘My Orders’.

Why doesn’t the checkout remember my details?

If you complete the checkout as a Guest, your details won’t be stored, and you’ll need to enter them each time. 

If you are a Bcause Member, you can update and view your details by clicking on the Menu and going to ‘My Account’. Any changes you make there will appear in the checkout process.

I’m a Guest and would like to manage my spend against my budget. Is that possible?

Only Bcause Members can manage their spend against their budget. 

If you are a Bcause Member you can manage your spend by clicking on the Menu and going to ‘My Dashboard’.

Why am I getting more than one invoice from my transaction at the checkout?

If you have completed the checkout with items from two or more Providers, we will issue you an invoice from each of the Providers.  We hope this will help you with making claims, conducting account queries, or following up on warranties and returns.

What are the Payment Methods available on Bcause?

There are multiple ways to make a purchase on Bcause which are available to you at the Checkout>Payment step:

 

Pay by Debit/Credit Card

Enter your MasterCard or VISA Card details and we will email you an invoice at completion of purchase.  You can then use this invoice to process your NDIS Claim within the MyGov portal.
You can also save your Card details for future purchases, speeding up the checkout process

 

Pay by Plan Manager

If you are Plan Managed, this is a great option for you.  Enter your Plan Manager details and we will email them the Invoice requesting payment. Once payment is received, the Provider will ship your order.  See ‘I am Plan Managed, how can I purchase from the Bcause Store’ for more information.

You can also save your Plan Manager details for next time, speeding up the checkout process

 

Pay by Funds Transfer

If you don’t have a MasterCard or VISA or prefer to pay by direct deposit to a bank account, this is a great option for you.

Once your order is complete, we will email you an invoice with instructions to pay.  Once payment is received, the Provider will ship your order.

 

Pay by Agency

Is you Plan or Funds managed by the Agency/NDIS?  This payment option is coming soon.  In the meantime, please email us at hello@bcause.com.au or call us on 1300 014 386 for assistance.

How can I reorder from a past order?

Ensure you are logged into your Bcause account you completed the order on last time.  Go to ‘My Orders’, you can find this by hovering over your name in the top right menu. In the drop-down list, select ‘My Orders’.  Find the order, click ‘Reorder’ and continue through the checkout and pay for your goods.

How do I update my saved Plan Manager details on Bcause Store?

If you saved your Plan Manager details during an order, you can update these details in a few small steps. Ensure you are logged into your Bcause account. Go to ‘My Account’, you can find this by hovering over your name in the top right menu. In the drop-down list, select ‘My Account’. Update your Plan Manager details.

Please note: This will only update your account for future orders and will not impact or alter Plan Manager details for past or pending orders

Providers

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I am a Provider, how can I list my products on the Bcause store?

If you are interested in listing your products on the Bcause store, please contact our customer support team at newprovider@bcause.com.au for more information.

What should I do if I require support, or wish to provide feedback/make a complaint?

If you require support please call us or email us using the Contact Us page

Shipping

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How is Shipping calculated?

The cost of shipping varies per Provider who are based in various locations across Australia. Shipping is calculated based on your location and option you select (eg: Express Post vs Regular mail). Options will be presented to you at the checkout prior to making your purchase and paying for the goods or service.

How long will it take for my order to be delivered?

Once the goods are paid for, the Provider will be notified asking them to ship your goods/provide the service. You will receive an email confirmation once the goods have been shipped.

You can see further information about each Providers Terms of Sale on www.bcause.com.au/store/providers. Select the Provider and check their Terms of Sale. If you have any further questions, please feel to contact the Provider direct or contact Bcause at hello@bcause.com.au or call 1300 014 386.

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