Developing your NDIS plan

You’ve been accepted to the NDIS. Now you need to develop a plan

Next, you will need to prepare for a meeting with either your ECEI Coordinator, LAC or NDIA planner to make a unique plan that will give you the supports you need.

Before this meeting, a helpful first step to developing your plan is to have a look at the second booklet, “Planning”. It looks like this:

The booklet will help you to think about your immediate support needs. You will go over the topics in this booklet in your meeting. They include:

  • Your personal details
  • What are the community and mainstream supports that are available to you
  • How you manage everyday activities
  • What your goals are
  • The management of your plan
  • How to most effectively utilise your plan

By answering these questions in your booklet and preparing to discuss them with your ECEI Coordinator, LAC or NDIA planner, you will help the NDIS understand your life and what areas you may require support in. This meeting will also be a chance to discuss how you will start to use the funding in your plan.

It’s important to be prepared to answer these questions honestly and accurately. By doing so, you will give yourself the best chance of receiving a plan that can most benefit you.

What should I bring to my planning meeting?

  • It will helpful to you to complete the Planning booklet and to bring this with you. You can use this as a guide throughout your meeting.
  • Write down any talking points or questions you might have. This will help you to address any concerns or queries that you’ve come across leading up to the meeting.
  • Decide who you would like to come to your planning meeting with you. Consider bringing a family member, friend or advocate. You can arrange for an advocate to join you by contacting your ECEI Coordinator, LAC or NDIA planner.
  • Bring along any additional documentation or reports that may assist the NDIS better understand your circumstances. This might include information from doctors, therapists, psychologists etc.
  • Your bank account details (if you are considering self-managing all or a portion of your NDIS funding)
  • Your myGov login and password details


  • Your goals are an integral part to your plan. They outline what you want to achieve and how your plan will help you realise them.
  • Goals can range from mid-term objectives, to longer term aims. Think carefully about your goals so that your plan can cater for them adequately. Some examples might be:
    • Becoming more independent
    • Finding employment
    • Learning new skills
    • Gaining confidence and a better understanding of money management
    • Improving your communication
    • Enrolling in education
    • Building confidence around public transport or learning to drive
    • Becoming more active in your community
    • Developing your social skills
  • Generally, a NDIS plan has two short-term goals and two or three medium-to-long-term goals. If you intend on achieving a goal in the next six to twelve months, this should be listed as short term.
  • Your NDIS plan is designed to assist you achieve your goals. To maximise the potential of your plan and to ensure your goals are met, it is important to communicate your goals as clearly as possible so that your plan offers you everything you need.
  • Your goals should emphasise outcomes you wish to see in your life, rather than the specific services you might use to achieve goals. This means that goals can remain flexible to change if something isn’t working out. Your long-term goals are equally important and while they may take several years to accomplish, it is vital participants identify these goals and how they might achieve them.

Your meeting has ended, now what?

  • During your meeting you can request a copy of your plan. If English isn’t your first language, it can be translated into your preferred language. The plan can also be printed in various ways including:
    • Braille
    • Electronic text (CD)
    • Large print
    • Audio (CD)
  • After successfully working with either an ECEI Coordinator or LAC, your plan will be submitted for approval by the NDIA. Your ECEI, LAC or NDIA planner will let you know when to expect news on the approval of your plan.
  • If approved, you will receive your plan in person or in the mail. It will also be available through the myplace portal.

I don’t agree with my plan. What can I do?

  • It’s okay if you don’t agree with your plan. You have options.
  • You have the right to ask for an internal review of your plan by the NDIA. Your ECEI Coordinator, LAC or NDIA planner will be able to connect you with advocates who can assist you.
  • Any person directly affected by a decision of the NDIA can request an internal review.
  • You must make your request for your plan to be reviewed within three months of receiving it from the NDIA.
  • Here’s how to request an internal review:
    • Talk to someone at an NDIA office
    • You can call the NDIA via 1800 800 110
    • Send an email to:
    • Submit a written request to:
      • Chief Executive Officer
        National Disability Insurance Agency
        GPO Box 700
        Canberra ACT 2601
  • If you’re not happy with the internal review, you can apply for a review by the Administrative Appeals Tribunal (AAT).
    • Please note you are unable to request an AAT review of a NDIA decision until the NDIA has internally reviewed it.
    • For information about applying for an AAT review, visit the AAT website or call 1800 228 333.